FAQ's

1. How can I contact you?

You can contact us by sending an email to animontusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. What types of products do you offer?

Animont specializes in festive apparel and accessories for both children and pets. Our product range includes cozy Christmas pajamas for kids and charming sweaters for dogs, designed to enhance the holiday experience for the entire family.

3. Where are your products shipped from?

Our products are sourced from various suppliers to ensure a diverse selection of festive apparel and accessories. The specific shipping origin may vary depending on the item and supplier, but we prioritize quality and timely delivery for all orders.

4. What is your return policy?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To initiate a return, please contact us at animontusa@gmail.com.

5. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items.

6. What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

7. Do you ship internationally?

Yes, we offer international shipping. However, shipping times and costs may vary based on the destination. Please check our shipping policy for more detailed information.

8. How long does shipping take?

Shipping times vary depending on the product and destination. Typically, orders are processed within a few business days, and delivery times can range from 5 to 15 business days.